Privacy Policy

1. Introduction
I, Marc Altorffer, am a fully trained and qualified Cognitive Behavioural Hypnotherapist. Protecting your personal data is important to me. This Privacy Policy explains how I collect, use, and protect your information when you visit my website marcaltorffer.com or contact me for therapy services.

2. What Information I Collect

  • Contact details: when you fill out my form, email me, or call me, I may collect your name, email address, and phone number.

  • Therapy-related information: if you book sessions, I may hold relevant notes or background information you choose to share (always kept confidential).

  • Technical data: like IP address, browser type, and cookies (see Cookie Policy).

3. How I Use Your Information

  • To respond to enquiries and book therapy sessions.

  • To provide safe and effective hypnotherapy services tailored to your needs.

  • To keep confidential records in line with professional standards.

  • To comply with legal or regulatory obligations.

4. Legal Basis for Processing (GDPR)

  • Consent: you freely give me your details when you contact me.

  • Legitimate interests: I keep brief records to deliver hypnotherapy responsibly and professionally.

  • Legal obligation: I may retain basic data for tax or insurance purposes.

5. Confidentiality and Sharing

  • I will never sell or rent your data.

  • Information shared in therapy is confidential, unless:

    • I am legally required to disclose it (e.g., serious risk of harm to yourself or others).

    • You give explicit permission.

  • I may use secure service providers (e.g., email host, website host) but they only process data on my behalf.

6. How Long I Keep Data

  • Contact form and enquiry emails are deleted after 12 months if no therapy takes place.

  • Therapy records are kept securely for up to 7 years (as required by insurance and professional practice standards), then deleted.

7. Your Rights
You can at any time:

  • Request a copy of the personal data I hold about you.

  • Ask me to correct or delete your data (unless required by law to keep it).

  • Withdraw your consent.

  • Raise concerns with the Information Commissioner’s Office (ICO) if needed.

8. Contact
For any privacy concerns, please contact:
📧 contact@marcaltorffer.com

Cookie Policy

This site uses cookies to improve your browsing experience:

  • Essential cookies: needed for the site to work.

  • Analytics cookies (if enabled): anonymous tracking to see how the site is used.

You can control cookies via your browser settings. By continuing to use this site, you consent to cookies being stored.